Baffled

[channonyarrow]

So Cingular calls me and asks me if they can speak to "Mr or Mrs channonyarrow." Already going "bwuh?" I say that I'm speaking. (What the hell, I owe them a lot of money.) They ask me to verify my last four digits of my social for them.

Wait, what? YOU call ME and want ME to VERIFY THAT I AM WHO I AM?

Asking why causes the blowup doll on the other end of the line to explode.

I did not, and I should have, ask HER to verify who SHE is.

But apparently she can't tell me what the call's about - beyond that it's a thank you call - without knowing that I am who I say I am. Jesus fuck, I answered the phone and it's not like you're saying you want to discuss my account, right?

WHY DO I HAVE TO PROVE WHO I AM SO THAT YOU CAN THANK ME FOR SOMETHING THAT I DID NOT DO?

So I hung up on her.

I think I need a new service provider.

Comments

[florahart]

Heh. DirecTV won't stop calling me. They want to sell me a service I don't want. (and the Oregon do not call list went unactive because now there is a notional one, and the people in charge somehow did not make the unbelievably obvious leap of logic to assume people in Oregon STILL DIDN'T WANT SALES CALLS. Morons. So now we're waiting to be listed on the national one. Anyway.Anyway, it's a long automated pitch, and then you press something to talk to a human. Finally the other night the hub waited for the human to tell him do not call us any more fuckers, and dude yelled at him and hung up. o.O

So that alone was like, okay, well if it was just that we didn't want your service NOW? Now we don't want it EVER, so good job. So yesterday? They called again.

In Spanish.

From a number that is disconnected if I try to call it back to complain.

Heh. Good thing it was me and not the hub who answered because I laughed myself about sick. He would probably have had a stroke due to rage.